We are looking for an experienced, resourceful, and technically knowledgeable System Administrator. Your main focus will be to support all internal customers by ensuring Nikini’s corporate IT platforms are functioning as required and meet the needs of the organisation.

We are looking for someone who:

• Is an experienced System Administrator, great at listening to internal customers, and finding solutions to IT challenges.
• Has successfully managed and supported busy corporate IT environments.
• Is passionate about helping internal customers succeed in utilising all available internal IT Tools, increase their IT knowledge and ensure all IT resources are maintained and monitored.
• Is willing to keep up-to-date with new technologies and share technical knowledge.

Duties and responsibilities:

• Accountable for all day-to-day operations, maintenance, monitoring and troubleshooting of all corporate systems infrastructure.
• Diagnose and resolve any technical hardware and software related issues.
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Monitor networks to ensure security and availability.
• Monitor and provide trends for improving system performance (CPU load, memory consumption, storage I/O).
• Ensure documentation and change management procedures are kept up to date.
• Execute regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

Knowledge requirements:

• Bachelor’s Degree or Diploma in Computer Science, Information Technology or equivalent experience as well as Microsoft certifications (MCSE preferable).
• Extensive knowledge and understanding of operating principles, practices, and procedures of Microsoft systems and related products.
• Strong troubleshooting and scripting ability regarding OS imaging, software roll outs, and deployments of both server and client computers.
• Excellent understanding of Microsoft online services such as: Microsoft Azure, Azure AD, O365, O365 Exchange, SharePoint, Teams, OneDrive, Outlook.
• Extensive knowledge of TCP/IP configuration and network troubleshooting.
• Extensive knowledge of high availability computing and networking (Load balancing, SSL certificates, DHCP, DNS, Active Directory, Clustering, RAID systems, backup systems, SCSI devices).
• Familiarity with SAP B1, PBX (3CX), EMM, Asset management etc.
• Good communication (must be bilingual) and customer service skills.